Customer service

Who do I contact and how can I order online from Hut Styler?

1. service contacts

Online orders and enquiries: service@hut-styler.de
General (product) information: info@hut-styler.de
Press & cooperation enquiries: marketing@hut-styler.de
By telephone: +49 - (0)30 25 76 52 75

1. Order online - shopping cart

Select the products you would like to order by clicking the "Add to shopping cart" button. This will place your selection in the shopping basket. You can change this selection at any time until you submit your order by changing the number of products, deleting the selection by clicking on the "Remove" box or cancelling the order process. Clicking on the "Checkout" button will take you to the next step of the ordering process.

2. Checkout

Please log in with your email address and password if you already have a customer account, otherwise please register as a new customer. Your data will be collected, processed and used in compliance with data protection regulations (data protection notice). Your data will not be used for any other purpose or passed on to third parties. If you are already registered, you can now select the shipping method. By clicking the button "Continue" you will be taken to the next step of the order process.

3. check billing address / select payment method

Now check your billing address and enter your desired method of payment. By clicking the button "Continue" you will be taken to the next step of the order process.

 4. check shipping address / select shipping method

Now check your shipping address and enter your desired shipping method. By clicking the "Continue" button you will be taken to the next step of the ordering process.

5. complete the order process / general terms and conditions and data protection

You will receive an overview of your order: the selected products, the shipping and billing address and your contact details. Check that all the details are correct and please read the General Terms and Conditions and the cancellation policy carefully. You can only proceed with the order if you agree to the general terms and conditions and the cancellation policy (tick the box). By clicking the button "Buy now" you send your order to us. You hereby submit a legally binding offer.

6. View orders

You can find an overview of your orders in your customer account under My Orders. To access this area, you will need your login data, consisting of your e-mail address and password. In your customer account you can change, delete or add new addresses. You can also view orders you have already placed, initiate a return or send us a question about your order via the ticket system.

7. Update customer data

You can change your customer data at any time in your customer account. To access this area, you will need your login details, consisting of your e-mail address and password. In your customer account you can change, delete or add new addresses. You can also view orders you have already placed, initiate a return or send us a question about your order via the ticket system.